Tom Bush MINI
9875 Atlantic Blvd, Jacksonville FL 32225 • Main: (888) 276-0135 • Service: (904) 725-0911
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 5.0
  •   5.0
    "I was ready to settle on a car that was ok but didn't really make me smile..but one look ,test driving and realizing that my new car really is in line with my financial expectations gave me a smile that still has not faded!!Did I mention...I really love my new car??? AND I didn't have to settle?? Thanks Tom you are the greatest!!"   –   Dorathy H., Jacksonville, FL Jan 31, 2012
  •   5.0
      –   Stephanie D., Palm Coast, FL Jan 31, 2012
  •   5.0
    "Tom Caloia went out of his way to make sure I felt comfortable and understood each step of the purchasing process."   –   Laurel M., Jacksonville, FL Jan 24, 2012
  •   5.0
      –   Stephanie D., Palm Coast, FL Jan 22, 2012
  •   5.0
    "my sales man Mark Maurais was was very good and kind!"   –   Richard P., Saint Augustine, FL Jan 13, 2012
  •   5.0
    "Daniel Howard and Rob D'Augustinis were exceptional. From my first contact with Daniel through the purchasing process with Rob, I felt that I mattered to them. At no time did I feel pressured or uncomfortable. It was truly a wonderful experience. I will definitely send my friends to Tom Bush Mini to see Daniel and Rob. Thanks again for everything.....off to motoring!!"   –   MaryAnne W., Madison, FL Jan 9, 2012
  •   5.0
      –   Randi S., JACKSONVILLE, FL Jan 9, 2012
  •   5.0
      –   Lynda O., Jacksonville, FL Jan 3, 2012
  •   5.0
    "We had a great experience! At first my Dad didn't even want to waste his time by going to the Mini dealership, but Mark was very knowledgeable and by the time we left my Dad was very impressed by the Mini."   –   Elaine G., Jacksonville, FL Jan 3, 2012
  •   5.0
      –   Elizabeth C., Orange Park, FL Jan 2, 2012
  •   5.0
    "Mini Owner, Live Oak, Florida"   –   Linda B., Live Oak, FL Dec 30, 2011
  •   5.0
      –   MINI Owner, JACKSONVILLE BEACH, FL Dec 27, 2011
  •   5.0
    "The whole experience was easy, unpressured, and actually a lot of fun!"   –   Nancy D., Jacksonville, FL Dec 27, 2011
  •   5.0
      –   MINI Owner, Jacksonville, FL Dec 27, 2011
  •   5.0
    "Mark is the best. He remembered us from 4 years ago when we took a test drive. He was kind, honest and patient throughout my buying experience. Over 100 emails, each one answered promptly and with the same enthusiasm as the first. He gave no sales pressure at all, actually encouraging us to order it ?our way? to ensure our complete satisfaction. I normally dread car buying, but Mark made it fun and he seemed as excited as we were when we got our new mini."   –   Michael E., Orange Park, FL Dec 27, 2011
  •   4.5
      –   Kimberly H., JACKSONVILLE, FL Dec 23, 2011
  •   5.0
    "Exceptional really doesn't begin to describe it - Todd made it EASY and FUN to buy this fantastic car. From the time I 1st contacted y'all, I experienced integrity, warmth, and genuine follow-through. It was an amazing car-buying experience, and I will be back!"   –   Anne H., Atlanta, GA Dec 21, 2011
  •   5.0
    "Our recent purchase was a great experience. Our sales rep was extremely knowledgeable, well-prepared, and helpful. Everything was prepared for us when we arrived. This is my wife's second MINI, and she loves the car."   –   Stephen R., Gainesville, FL Dec 21, 2011
  •   5.0
    "Tom Calaoia is the best! he is the man!!"   –   Michael T., Woodbine, GA Dec 19, 2011
  •   5.0
    "My entire experience from start to finish with Tom Bush was fantastic! Best dealership experience I ever had!!!"   –   Ruth I., Jacksonville, FL Dec 11, 2011
  •   5.0
    "mini owner"   –   Linda C., Ponte Vedra Beach, FL Nov 29, 2011
  •   5.0
    "I love my new MINI!!!"   –   MINI Owner, Ponte Vedra, FL Nov 29, 2011
  •   5.0
    "It was a real pleasure working with Tom in sales. Just a great and fun experience"   –   Brendan H., Ponte Vedra, FL Nov 27, 2011
  •   5.0
      –   Joseph B., SAINT AUGUSTINE, FL Nov 26, 2011
  •   5.0
    "Mark is the best. We trust Mark to take care of us and get us the best deal."   –   Jason I., Jacksonville, FL Nov 25, 2011
Service Rating 4.3
  •   5.0
      –   MINI Owner, Jacksonville, FL Feb 19, 2012
  •   3.5
      –   Richard D., Orange Park, FL Feb 19, 2012
  •   4.5
      –   MINI Owner, Jacksonville, FL Feb 19, 2012
  •   4.5
    "I was apprehensive because I have an aftermarket warranty that Tom Bush Mini had never worked with. My service advisor handled everything masterfully. Driving a BMW 3 series loaner was a treat also. Well done team."   –   Tony S., St Augustine, FL Feb 18, 2012
  •   3.5
      –   Beth P., Ponte Vedra Beach, FL Feb 18, 2012
  •   5.0
      –   Randy L., Jacksonville, FL Feb 17, 2012
  •   5.0
    "The dealership serviced my car even though I was was running late for my appointment due to leaving my cruise ship late, which was really appreciated. They also offered to shuttle us to a nearby shopping center to get a nice lunch and be able to shop for a while rather than wait for several hours in their lobby."   –   Lauri E., Tybee Island, GA Feb 14, 2012
  •   4.5
      –   Roy R., Hilliard, FL Feb 11, 2012
  •   4.5
      –   Georgios P., Saint Johns, FL Feb 11, 2012
  •   3.5
    "The people on the mini side are much friendlier, only one older man made me feel welcome, the others were a bit snooty like mini is beneath them. Example there was an older gentleman in the waiting room with me with a bmw when his service was done they brought him the paperwork explained everything to him and then escorted him to get his vechile, the lady that did mine came out after my vechile had been sitting ready for a while and said your ready no come with me, no nothing followed and they were very curt."   –   MINI Owner, Lake Park, GA Feb 10, 2012
  •   5.0
      –   MINI Owner, Upper Saddle River, NJ Feb 9, 2012
  •   5.0
      –   Stephen A., Jacksonville, FL Feb 9, 2012
  •   5.0
      –   MINI Owner, St Augustine, FL Feb 8, 2012
  •   2.5
    "The appointment was for 6:20 am Monday, 30 Jan. 2012. Did not get looked at until later in the week. This delay cost me additional money, due to having to drive my truck. I bought the mini for its great gas milage. No one truly explained anything about the repairs and what was actually replace in the car."   –   MINI Owner, Yulee, FL Feb 8, 2012
  •   5.0
      –   Brian G., Ponte Vedra Beach, FL Feb 6, 2012
  •   3.0
    "I had to call to make a Sat. appointment because I cannot make a Sat. appointment via the web as the service advisors insist I can. I wanted some side scuttles installed and asked the woman who made my service appointment about availability of the parts. No one checked with parts so when I arrived to drop off my car, no one had any idea I wanted to get side scuttles and of course the graphic I wanted was out of stock. If some one would have told me before I brought my car in, I would have checked with parts and ordered the part. Since I live three hours away from any MINI dealership, I was very disappointed I could not get the side scuttles installed. I will have to wait until my next visit which will be in 6-9 months."   –   Nicole L., Tallahassee, FL Feb 6, 2012
  •   2.0
      –   Carol D., Savannah, GA Feb 5, 2012
  •   4.5
    "High"   –   MINI Owner, Saint Augustine, FL Feb 5, 2012
  •   3.5
    "Very short staffed at the Tom Bush Mini ..... Or the service is just horrible I am not exactly sure."   –   MINI Owner, Jacksonville Beach, FL Feb 5, 2012
  •   5.0
      –   Luz M., Jacksonville, FL Feb 3, 2012
  •   3.5
      –   MINI Owner, Jacksonville, FL Feb 2, 2012
  •   5.0
      –   Christi B., St Augustine, FL Feb 2, 2012
  •   3.5
      –   William D., Jacksonville, FL Feb 2, 2012
  •   4.5
      –   MINI Owner, Jacksonville, FL Feb 1, 2012
  •   4.5
      –   MINI Owner, FERNANDINA BEACH, FL Feb 1, 2012
  •   3.0
      –   Marc R., Jacksonville, FL Jan 29, 2012
  •   5.0
      –   Gardner W., Saint Johns, FL Jan 27, 2012
  •   5.0
      –   Alexander S., Palatka, FL Jan 25, 2012
  •   5.0
      –   Mihalea T., Jacksonville, FL Jan 19, 2012
  •   3.5
      –   MINI Owner, Hahira, GA Jan 18, 2012
  •   2.5
    "it took 3 days for a oil change, service light checkup, and replacing a headlight."   –   MINI Owner, Jacksonville, FL Jan 18, 2012
  •   1.5
    "The were going to change the wind shield wipers and after i left i found the new blades in the back seat, i decided to call back about it. Today (4 days later) it rained and my old wind shield wipers flew out of my car in the middle of the high way!! now i have one wind shield wiper and one completely out. I'm going to guess they were going to do it and they did not finish!!"   –   Junior D., Tallahassee, FL Jan 18, 2012
  •   5.0
      –   Alexander S., Palatka, FL Jan 18, 2012
  •   1.0
      –   Madeline R., Port Richey, FL Jan 15, 2012
  •   5.0
      –   MINI Owner, Jacksonville Beach, FL Jan 15, 2012
  •   4.5
      –   MINI Owner, Jacksonville, FL Jan 15, 2012
  •   4.5
      –   Orval N., Jacksonville, FL Jan 14, 2012
  •   5.0
      –   MINI Owner, Jacksonville, FL Jan 14, 2012
  •   4.5
      –   MINI Owner, Saint Augustine, FL Jan 14, 2012
  •   5.0
      –   MINI Owner, Saint Augustine, FL Jan 11, 2012
  •   3.0
      –   MINI Owner, Jacksonville, FL Jan 10, 2012
  •   5.0
      –   Adam B., St Augustine, FL Jan 9, 2012
  •   5.0
      –   Robert L., Kingsland, GA Jan 7, 2012
  •   4.0
    "took over 3 hours to do a 1 hour job and when finished the car sat idle for a period of time before I informed your employee that it was finished and sitting outside and please allow me to pick it up and leave..."   –   MINI Owner, St Simons Island, GA Jan 7, 2012
  •   5.0
      –   John T., FERNANDINA BEACH, FL Jan 3, 2012
  •   4.0
    "Thank you for your outstanding service! Everyone was polite and friendly, and my Mini was very well taken care of. I was pleased to see you even washed it before returning it to me. Thank you!"   –   MINI Owner, Gainesville, FL Jan 1, 2012
  •   4.0
      –   MINI Owner, Saint Johns, FL Dec 30, 2011
  •   5.0
      –   Richard F., Orange Park, FL Dec 30, 2011
  •   4.0
    "My car was ready about 2 hours after I was told it would be ready, but I understand they were researching the rattle I brought to their attention after they finished the other service items. The source of the rattle wasn't found, but I feel confident that my car is in good shape and the service provided was terrific."   –   Angela H., Gainesville, FL Dec 29, 2011
  •   1.0
      –   MINI Owner, Middleburg, FL Dec 27, 2011
  •   4.0
      –   Lori H., Jacksonville, FL Dec 22, 2011
  •   5.0
      –   Lewis C., Brunswick, GA Dec 19, 2011
  •   5.0
      –   Walther V., Ponte Vedra Beach, FL Dec 18, 2011
  •   5.0
      –   Jay D., Saint Augustine, FL Dec 17, 2011
  •   5.0
    "Amazingly nice and professional staff. Go above and beyond to make sure your visit is satisfying."   –   MINI Owner, Palm Coast, FL Dec 16, 2011
  •   4.0
      –   MINI Owner, Jacksonville, FL Dec 16, 2011
  •   5.0
      –   MINI Owner, Pooler, GA Dec 15, 2011
  •   5.0
      –   Jose M., Jacksonville, FL Dec 15, 2011
  •   5.0
    "Service was smooth, pleasant, and on time. Very happy!"   –   MINI Owner, Saint Augustine, FL Dec 15, 2011
  •   4.0
      –   Charles B., JACKSONVILLE, FL Dec 13, 2011
  •   5.0
    "They (Beth & Jerry) Where Great! Very helpfull with answering all my questions too, I just got the car and had lots of them."   –   Cheryl M., Jacksonville, FL Dec 10, 2011
  •   5.0
      –   Brendan D., Ponte Vedra Beach, FL Dec 10, 2011
  •   4.5
    "Outstanding customer service. Quick service. Happy customer........would have been 100% if someone would have swept out my car."   –   Dj G., Jax, FL Dec 9, 2011
  •   5.0
      –   Nancy W., St. Marys, GA Dec 9, 2011
  •   5.0
      –   James P., Jacksonville, FL Dec 8, 2011
  •   4.5
    "The women who assisted me were very helpful and attentive. Jerry, the shuttle driver was GREAT!!"   –   MINI Owner, Hawthorne, FL Dec 6, 2011
  •   5.0
    "Good service, wish you'd honor the original agreement to provide a car during service."   –   James W., Jacksonville, FL Dec 6, 2011
  •   4.0
      –   Diane H., Jacksonville, FL Dec 6, 2011
  •   3.5
      –   MINI Owner, Jacksonville, FL Dec 5, 2011
  •   5.0
      –   MINI Owner, Jacksonville, FL Dec 4, 2011
  •   5.0
      –   Beverly C., Ponte Vedra Beach, FL Dec 2, 2011
  •   3.5
      –   Larry B., Saint Johns, FL Dec 2, 2011
  •   5.0
    "I scheduled my first oil change for my Mini Cooper S a few day before and the service department confirmed my appointment by email that afternoon. I was going to wait on the service, but i discovered that the dealer provide a shuttle service which I took advantage of. They dropped me off at work downtown and agreed to call me for pickup when my car was ready. I also requested a rotation and balance for the tires which took a bit longer than I thought, but it didn't matter since I didn't have to stay and wait. The car was ready about the time they said it would be and i was picked from work as promised. The car was washed and ready when I arrived at the dealership. Everyone was very pleasant and professional for my first service appointment. My only surprise was when the service technician informed me when I brought the car in that the tire rotation and balance was not covered by the service agreement. I must have misunderstood what was covered when I bought the car, but I agreed to the charge before I left the car for service."   –   Dana L., Orange Park, FL Dec 2, 2011
  •   5.0
      –   Rolin N., Jacksonville, FL Nov 30, 2011
  •   4.5
      –   Nancy M., Jacksonville, FL Nov 30, 2011
  •   5.0
      –   Sharon L., Palm Coast, FL Nov 30, 2011
  •   5.0
      –   Robert S., Jacksonville, FL Nov 30, 2011
  •   4.5
      –   Eileen M., Fernandina Beach, FL Nov 29, 2011
  •   5.0
      –   Michael O., Jacksonville, FL Nov 29, 2011
  •   5.0
    "Beth kept us informed all day as we waited for our 06 S. (we were towed in from 95 at midnight)"   –   Richard M., Merion Station, PA Nov 26, 2011
  •   5.0
      –   Deborah C., Jacksonville, FL Nov 25, 2011
  •   5.0
      –   MINI Owner, Ocala, FL Nov 22, 2011
  •   4.5
    "I recently purchased a pre-owned Mini under warranty. I was a bit anxious about having it serviced at a dealership other than where I purchased the car. I was delighted to find I was treated like family and am completely satisfied with the results. The issue of wind noise around my sunroof was quickly repaired. I also learned more about my car and am even more convinced I made a good decision in buying my Mini."   –   Carla B., Gainesville, FL Nov 22, 2011
Tom Bush MINI 9875 Atlantic Blvd Jacksonville , FL 32225 Sales: (888) 276-0135